Frequently Asked Questions about Your Visit


What do I need to bring to my appointment?

So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office:

  • Photo ID or a signed photo authorization, contained in our New Patient Packet
  • Current insurance card(s)
  • Co-payment(s), if required
  • Tests results/films that have been requested by us (if done outside OhioHealth)
  • Pathologic slides (if biopsy done outside of OhioHealth) for review when requesting a second opinion
  • Past medical records you feel are applicable to your health
  • Completed New Patient Packet

For subsequent visits, please bring the following:

  • Insurance card
  • Co-payment(s), if required
  • Test results/films that may have been requested (if done outside of OhioHealth)

What is your appointment cancellation policy?

If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice in order to provide an opportunity for another patient to be seen.


What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.


What should I do if I have a question about my bill?

For questions about your bill for a visit to the doctor: (614) 544-6366.

To pay your bill online for a visit to our office after April 8, 2015, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before April 8, 2015, go to www.OPGPatientAccess.com.

What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To reach Dr. Lilly after-hours for urgent matters, please call our office to be directed to him.


What do I need to do if OhioHealth Breast & Cancer Surgeons refers me to a specialist physician?

The patient is responsible to make sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, please contact your Primary Care Physician for the appropriate referral.


Do you have financial assistance plans?

As part of OhioHealth, our practice is pleased to offer charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Please visit our Accepted Insurance page for more information.


Will you complete my FMLA/disability paperwork?

Any paperwork to be completed by our office should be delivered or faxed to the office. Our policy is to complete and return all paperwork on or after your surgery date. Please provide us with a fax number where the paperwork should be sent or alternative directions for returning the necessary paperwork. There may be a charge associated with completing some medical records requests.


Do I have to have my mammogram or ultrasound prior to my appointment there?

While our preference is that all requested imaging be completed prior to your office visit, it is perfectly acceptable to have routine imaging completed after you have seen our providers. Please be sure to designate our office as the ordering provider so that we will be sent the reports from your testing. The inability to have your routine imaging prior to your office visit does not necessitate rescheduling and we will still be happy to see you as regularly scheduled.


Do you validate parking?

Yes, please remember to ask the receptionist before you leave for a validation ticket.


Why do you take my photo and what do you do with it?

Your photograph is used solely for our electronic medical record and is not published or shared to anyone outside of this office. Your photograph is a great tool for us to verify identity as well as familiarize ourselves with you when speaking over the phone.


How do I request imaging or pathology slides in anticipation of my appointment if they were done outside of OhioHealth?

For imaging, please call the facility where you had the testing completed and request copies of the actual images and reports. In some cases the images can be burned on to a CD or actual films are printed. Either method is acceptable. For pathology slides, please call the facility where you had the testing completed and request pathology slides and blocks. All of these items should be brought with you to your appointment to ensure our providers the opportunity to review them at your appointment and in the case of pathology, to have the results verified by the pathologists at OhioHealth Riverside Methodist Hospital.


What days do you have office appointments?

Our providers see patients in the office on Tuesday, Wednesday and Thursdays. Mondays and Fridays are surgery days and we are unable to schedule office visits on those days.


What is your earliest and latest appointment?

Depending on the day and appointment type we begin seeing patients between 8 to 8:15 am Tuesday through Thursday. For routine follow ups our last scheduled appointment is at 4:15 pm. New patients are scheduled throughout the day and accommodations can be made to have later appointments based on Dr. Lilly’s availability.


Do I need pre-admission testing prior to surgery?

Generally most patients will need some degree of pre-admission testing. In most cases this can be scheduled with your primary care doctor or we can schedule you an appointment with a physician at Riverside Methodist Hospital or Dublin Methodist Hospital. We will advise you of any needed testing and direct you how to go about getting it scheduled. If you have any specific questions, please contact the scheduling coordinator at our office.


When can I find out my surgery time?

If you are scheduled at OhioHealth Riverside Methodist Hospital, our office will call you after 3 pm the business day prior to your scheduled surgery. If you do not hear from us by 4 pm, please feel free to give us a call. If you are scheduled at OhioHealth Dublin Methodist Hospital, you will receive a call directly from the hospital with your surgery time the business day prior to your surgery.


What happens after surgery? When will I get the referral to the oncologist?

Generally Dr. Lilly likes to see patients two weeks after surgery. During that post-op appointment Dr. Lilly will discuss any future treatment he recommends and we will provide you with referrals to see the oncologist(s). It varies with each situation, but generally appointments with the oncologist(s) do not occur until approximately 3 to 4 weeks after surgery.